We are looking for a dynamic and proactive
Account Executive to join our team. As an
Account Executive, you will be responsible for managing client relationships, ensuring their needs are met, and driving revenue growth by managing existing accounts and maintaining long-term client relationships. You will work closely with sales, marketing, and technical teams to provide solutions that align with the clients' business needs.
Responsibilities:
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Act as the main point of contact for assigned client accounts.
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Maintain active communication to keep clients updated & confident.
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Ensure service level agreement (SLA) compliance, including aftersales service & support.
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Monitor ongoing projects, report progress, and resolve issues quickly.
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Gather feedback & identify opportunities to improve client experience.
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Manage and update client account information and activities in CRM software (e.g., Salesforce) to track sales pipeline.
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Meet or exceed set metrics, including upselling/cross-selling quotas and targets.
Requirements:
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Experience in account management, customer success, or client service (agency/tech is a plus).
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Excellent communication & problem-solving skills — you know how to keep clients calm and happy.
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Organized, responsive, and good at managing multiple accounts at once.
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Fluent in English.
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Team player with a service-first mindset.
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Proficient in Microsoft 365, Office 365, Trello, Salesforce, and Whatsapp.
